HUGABABE is based in Istanbul, TURKEY. From planning, production to selling, all are done by us. We apply rigid regulation and go through inspections every month. We also try our utmost to manufacture high-quality products. We have specialty in quality and speedy production, because we operate a manufacturing plant as well.

Sometimes the payment page appears late due to the communication latency. If you undergo the situation please do not click the “Payment” button once again. And in case of a payment made twice please send us the payment list.

Yes, you can simply print the order details. Please contact the HUGABABE customer service via e-mail, if you need another form of receipt.

Standard Shipping:
-US: 8-12 business days
-Australia: 8-12 business days 
-Europe: 8-10 business days
-UK: 5-7 business days

FedEx Express Shipping: 
3-5 business days 

Yes, we offer free standard shipping on all orders. No spending limits. Extra costs can be charged on some external, isolated areas that are difficult to be delivered.

Yes! If your toddler is under the weight limit, which is 20kg/44lbs, then your toddler can still use the sling. However, as your toddler grows, we recommend carrying your toddler from the front instead of sideways.

Hugababe toddler sling is made to be used for short periods of time, for example, making errands, taking a short walk, at the grocery store, and etc. If you wear the sling for long periods of time, you can feel discomfort.

Hugababe toddler sling is not totally hands-free. You will have one free hand, but will have to use the other hand to support your child’s back. It takes the weight off your arms you feel when carrying with your bare arms.

There are some babies/ toddlers that are scared of the sling at first. In this case, we suggest you to use the sling when your child is sleeping and when your child wakes up, he/she can have a better reaction of the sling. It could take up to 2 weeks for a child to get used to the sling.

You need to make sure you have the padded shoulder placed at the middle of your shoulder and not towards your neck, which can cause discomfort in your neck. Also, adjusting the buckle will help with distributing the weight.